Refund policy

At Snapo™ Toys, we want you and your family to love your Snapo™ products. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the product must be in reasonably good condition and accompanied by proof of purchase. Products that have been significantly damaged through misuse or abuse may not qualify for a standard return.

Exchanges

We offer exchanges within our 30-day return period. If you'd prefer a different Snapo™ product, size, or set, please contact our customer service team and we'll be happy to assist you.

Limited Lifetime Warranty

Snapo™ products are built to be played with—and built to last.

We offer a Limited Lifetime Warranty on Snapo™ blocks against defects and damage resulting from normal use. If your Snapo™ blocks become damaged or worn out through normal play, please contact us. We will work with you to determine the appropriate replacement solution.

The Limited Lifetime Warranty does not cover damage caused by misuse, abuse, modification, or circumstances outside normal use.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible. Include your order number and photos of the issue when applicable. We'll work with you to make it right.

Refunds

Once an approved return is received and inspected, your refund will be processed to the original payment method.

Please allow your financial institution several business days to post the refund to your account after the refund has been processed.

Original shipping charges are non-refundable unless the return is the result of an error on our part or a defective/damaged product.

How to Start a Return, Exchange, or Warranty Claim

Please contact us at chriss@snapo-toys.com and include:

  • Your name
  • Order number
  • Product name
  • Reason for the return, exchange, or warranty claim
  • Photos of the product or damage, when applicable

Our customer service team will provide you with the next steps.